The Guarantee: If you are unhappy with your prints or gifts, SmugMug will reprint or refund your order, whichever you prefer. Just email help@smugmug.com within 30 days of receiving your order.
Note: SmugMug uses a professional lab renowned for color accuracy, print quality and consistency, but unless you've chosen our auto-color option, we do not make any adjustments to your photos.
Who is SmugMug? - SmugMug is my host provider for these galleries and also acts as my agent in the sale of my photos. You may compare this to an artist who paints on canvas and displays his work in a brick and mortar gallery. I pay them an established fee for this service and it is reflected in my pricing. They also collect the sales taxes where applicable for your state.
If your order did not turn out as expected; if you're unhappy about our service or have suggestions for improvement, we'd really like to know. Please contact Customer Service at: HELP@SMUGMUG.COM
Note: SmugMug uses a professional lab renowned for color accuracy, print quality and consistency, but unless you've chosen our auto-color option, we do not make any adjustments to your photos.
Who is SmugMug? - SmugMug is my host provider for these galleries and also acts as my agent in the sale of my photos. You may compare this to an artist who paints on canvas and displays his work in a brick and mortar gallery. I pay them an established fee for this service and it is reflected in my pricing. They also collect the sales taxes where applicable for your state.
If your order did not turn out as expected; if you're unhappy about our service or have suggestions for improvement, we'd really like to know. Please contact Customer Service at: HELP@SMUGMUG.COM
What are the Specs and Characteristics of the paper we use?
Glossy: printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass. This finish has an excellent dynamic range and color - slightly more "pop" than the matte paper, though less noticeable once framed. Photos will have a shiny finish, colors will be vibrant, and images will be crisp and sharp.
Matte: matte finishes have a very smooth, non-glare surface. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print. Fingerprint and smudge resistant, and works very well with black and white photos. Much less glare than with glossy.
Lustre: lustre is our premier paper offering, and is considered more of a professional-grade paper. Lustre has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturation than matte, has a higher contrast and is thicker than consumer paper.
Kodak Glossy and Matte prints will be printed on Kodak Edge, and Lustre prints will be printed on Kodak Supra Endura.
Glossy: printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass. This finish has an excellent dynamic range and color - slightly more "pop" than the matte paper, though less noticeable once framed. Photos will have a shiny finish, colors will be vibrant, and images will be crisp and sharp.
Matte: matte finishes have a very smooth, non-glare surface. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print. Fingerprint and smudge resistant, and works very well with black and white photos. Much less glare than with glossy.
Lustre: lustre is our premier paper offering, and is considered more of a professional-grade paper. Lustre has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturation than matte, has a higher contrast and is thicker than consumer paper.
Kodak Glossy and Matte prints will be printed on Kodak Edge, and Lustre prints will be printed on Kodak Supra Endura.
